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Help Center

Payment Help

Here you will find the most frequently asked questions about payment and purchasing CREO certificates. Click on a question to see the answer.

After selecting the number of CREO PDF certificates you want to order, a Bitcoin address will be displayed. Send the exact amount to this address. Your transaction will be monitored automatically and confirmed upon receipt.

Yes, it is as anonymous as a Bitcoin payment can be. CREO does not store any payment-related data or other personal data. Only the QR code of your CREO PDF certificate(s) are stored.

As soon as there are at least 3 confirmations, your CREO PDF certificate will be generated automatically and made available for download.

Bitcoin transactions typically require approximately 30 minutes to reach 3 confirmations. During peak network times, it may take longer.

Please send the exact amount. Payments with insufficient funds cannot be processed by our system and will most likely be lost.

No, Bitcoin transactions are irreversible. Make sure all details are correct before sending.

You will receive a CREO PDF certificate with a QR code, which guarantees 24 activation codes and 1000 CREO Governance Tokens at launch.

After clicking “Secure Now”, a unique Bitcoin address will be generated and displayed to you.

Yes, all standard Bitcoin wallets are supported. You can use any wallet that can send Bitcoin.

In case of technical issues, please contact CREO Support so we can assist you.

If you lose your CREO certificate, unfortunately, there´s no way to reissue it. The certificate is like a bearer document: only the person who owns it can use it. Therefore, please keep it extremely carefully and securely. We assume no liability in the event of loss or misuse.

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Help Center

Payment Help

How does the payment work?

Is the payment anonymous?

What happens after payment?

How long does confirmation take?

What if I send too little?

Can I reverse the payment?

What do I receive after payment?

Where do I find my wallet address?

Do you support all Bitcoin wallets?

What if the transaction fails?

What if I lose my CREO certificate?